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Terms of Service

01 General terms

  • Prices are subject to change based on demand.
  • I have the right to reject any order for any reason.
  • I stream my work on twitch.tv/maychan, if you do not want your work to be live streamed, you must inform me, however this may delay the process for your commission.

02 Payment

  • Currency accepted is USD only, must be paid through Paypal.
  • Commissions must be paid in 50% upfront and 50% when finished, samples of final product will be sent, watermark free will be sent after full payment has been fulfilled.
  • Do not send any payments, until I have accepted your commission/slot and send you an invoice myself.

03 Process & Delivery

  • Clients must provide a clear reference (Front, Side, Back, Zoom in on small details or accessories) of their OCs or Characters they wish to have drawn.
    • This is excluding my commission section for character designing + reference sheet
  • Timeline for commissions varies from 2 weeks - 3 months,
    • I have a full-time job, part-time streaming, adult responsibilities and my health to take care of as well.
  • Rush orders would be double the commission price and placed on top priority of my list.
  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

04 Revisions

  • You get 3 rounds of changes on the commissioned piece included in the price.
  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
  • If your reference is unclear to start with changes will come at an extra charge.

05 Copyright & Usage

  • I, MayChan (the artist):
     

    • I reserve the right to cancel and refund the order at any time for any reason.
       

    • I retain all copyrights over the commissioned artwork.
       

    • I will NOT claim the intellectual property (IP) of the commissioned artwork.
       

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
       

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
       

  • You (the customer/commissioner):
     

    • You may upload the commissioned artwork on any website and social channels.
       

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
       

    • You may NOT alter the commissioned artwork without my (the artist's) consent.
       

    • You retain the rights to the intellectual property (IP).
       

    • You may NOT use the commissioned artwork for commercial purposes. (Unless you've paid for the commercial rights during the commission or on a later date)
       

  • The following is considered copyright infringement:​
     

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
       

    • Claiming the artwork as your own
       

    • Altering the artwork without my consent
       

  • In some cases, the commercial rights to the image may be purchased.

06 Cancellation & Refund policy

  • The buyer is not allowed a refund once I started working on the commission.
     

  • If for any reason I am unable to start your commission you will receive a full refund.
     

  • If you cancel your order before I started it, you can get a full refund.
     

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
     

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

What do you get?

  • Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
     

  • Sketch and/or final sketches that you must accept before I continue the work
     

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece)
     

  • Full-resolution file (approx. 210 x 297 mm at 300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PNG.

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